Shipping Policy
At E Montessori toys, we strive to deliver your Montessori toys as quickly and safely as possible. Below are the details of our shipping process, delivery times, and policies.
1. Order Processing Time
- Orders are processed within 1-2 business days (Monday to Friday, excluding weekends and holidays).
- Once shipped, you will receive a confirmation email with tracking information.
2. Shipping & Delivery Times
| Region | Estimated Delivery Time |
| North America (USA, Canada, Mexico) | 3-7 business days (expedited shipping available) Europe (EU, UK) 3-7 business days |
| Europe (EU, UK) | 3-7 business days |
| South America | 15-20 business days |
| Asia | 10-15 business days |
| Oceania (Australia, New Zealand) | 15-30 business days |
Note: Delivery times may vary due to customs, holidays, or unforeseen delays.
3. Tracking Your Order
- Address changes must be requested within 24 hours of placing your order.
- Once the order is in transit, we cannot modify the shipping address.
- Contact us immediately at info@emontessoritoys.us for assistance.
4. Change of Delivery Address
- Address changes must be requested within 24 hours of placing your order.
- Once the order is in transit, we cannot modify the shipping address.
- Contact us immediately at info@emontessoritoys.us for assistance.
5. Order Cancellations
- You may cancel your order anytime before it is dispatched.
- If the order has already shipped, please refer to our Refund Policy for returns.
6. Damaged or Lost Packages
If a package arrives damaged, please:
- Refuse delivery (if possible) and notify the courier.
- Contact our customer service at info@emontessoritoys.us within 48 hours with photos of the damage.
Lost packages?
- If tracking shows no movement for 14+ days, contact us for assistance.
7. Customs & Import Fees
International orders may be subject to customs fees, taxes, or duties (paid by the buyer).
We do not cover these charges. Check your country’s regulations before ordering.
8. Contact Us
For any shipping-related questions, email us at info@emontessoritoys.us
Updated 2025.
What if your tracking information shows "delivered," yet the package is missing?
Because of frequent fraud attempts, we rely solely on shipping companies to confirm whether a package has been delivered. For any missing packages, the best course of action is to contact the courier directly with your shipping address and the tracking number we provide.
How to Guarantee a Replacement for a Missing Package – Insurance
We include affordable insurance with every order. If your package is marked as delivered by the carrier but doesn’t arrive at your address, we will send you a replacement. This insurance also ensures your order is prioritized at our warehouse. (Please note, this does not guarantee expedited or overnight shipping; standard delivery times will still apply.)
